Are you thinking of integrating with an LLM chatbot for your business?
Before the how - lets go over the what it can do:
- Respond using knowledge from your company data
- Get your customers to the right page
- Facilitate FAQ's better than any search
- Communicate with other internal services - such as filling out forms
- Retain chat history and provide data insights
- Open up new ways for clients to use your existing site
What about costs, security and privacy?
I am glad you asked - when done right - AI can feel useful and not invasive nor destructive.
- Your data only, private to your base system - no uploads to OpenAI / Anthropic etc
- LLM's are cheaper than ever when you know which one to choose (more on that below)
- We use the LLM only to process the natural language by the customer and the language for the response - which is the token cost - The internal Agent on the host does its thing on the private server infrastructure, separate from any prying eyes
Yet, I digress; you can chat to me all about that IRL.
So how do we engineer your chatbot?
- Private server infrastructure hosting
- Private Docs (owned by you)
- Run a workflow automation platform that combines AI capabilities (via your Agent) with business process automation
- Deploy your Agent - a configurable 'personality' with rulesets that understand how to access your Docs.
- Create a self contained chatbot web component that can be dropped into your existing website.